The online transportation companies Uber and Careem have been facing difficulties in finding educated and courteous cab drivers in Pakistan.
The companies claim to have an efficient recruitment process, monitoring system and training sessions for the recruits. However, the recently reported harassment issues have revealed loopholes in the standard operating procedures of these smartphone-based cab services, especially when dealing with female customers.
The female clients have reported a few cases of harassment by taxi drivers, some of them claiming that the cab-drivers unnecessarily send them text messages.
The way the taxi drivers behave with their commuters especially female customers matter a lot. Without a sense of protection and security, no woman will choose these services to travel. A slight harassment case can put the reputation of these online transportation companies at stake.
“It all depends on credibility, the company which provides the promised services will be preferred by us in any case,” said a female student who makes use of the apps.
Careem is trying to minimize such incidents by holding training sessions. The company has zero tolerance policy on harassment, and they are further tightening their policies.
“Nothing is more important than the safety of the customer. If a client feels unsafe, his/her words are enough,” Managing Director of Careem asserted.
Apart from pre-recruitment scrutiny, Careem is giving its drivers anti-harassment training so they can learn how to behave with customers especially females.
These companies are also keeping an eye on the rating of their captains. If a driver gets low ranking, he gets removed from rides temporarily for further training. If he consistently performs poor, then they are dismissed from their job.
Both Uber and Careem do not own any fleet in Pakistan and are dependent on third parties, i.e., a vendor, or a car rental company. Consequently, they have to deal with different groups of drivers who may or may not take training as serious as they should.
The dilemma is that majority of educated youth in Pakistan do not have proper jobs, and they have no other suitable option that to run a taxi. Then the government fulfills the desire of educated persons to run a taxi by giving them yellow cabs under Apna Rozgar Scheme.
It became a more productive person with the launch of Uber in Pakistan. The online taxi booking service lured residents to earn hundreds of thousands by getting registered with the online transportation network. To give a glimpse of how passionate the educated youth is to attach with this business, we have shared here some comments we got from our readers.
All these things require Uber and Careem to tighten their policies to make the customers feel secure. Harassment by cab-drivers is a global dilemma, and can only be handled with stringent scrutiny.
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