The Punjab Information Technology Board (PITB) has launched a pilot project for the citizens of Bahawalpur. This project is called Awaz-e-Khalq.
The citizens of Bahawalpur will now be able to access the information and submit their complaints regarding the departments of the district administration quickly by calling a helpline number.
According to the details, the district administration of Bahawalpur in collaboration with PITB has launched a hotline number and a smartphone application for the citizens.
The people will be able to submit their complaints quickly by calling 1718 or by using the Awaz-e-Khalq app, which is available for free on the Google’s Play Store.
The authorities will further expand the scope of this pilot project after its success in Bahawalpur. Awaz-e-Khalq is one-of-its-kind service that allows you to submit your complaints with videos and images.
With Awaz-e-Khalq app and helpline, you can access the information about the following official documents:
- Weapon License.
- Registry Branch.
- The Transfer of Lands.
- Marriage Certificate.
- Character Certificate.
- Birth Certificate.
- Death Certificate.
- No Objection Certificate (NOC) for events.
You can submit the complaints about following situations:
- Mixing in food items.
- Broken Roads.
- Fake Factories.
- Sewage issues.
- Environmental Pollution.
- Illegal Slaughterhouses.
- Filling gas illegally in cylinders.
- Poor quality construction.
- Other such complaints.
How to use Awaz-e-Khalq App?
You will have to enter your name, identity card number, and mobile number in the app to use it. You will also need to select your Tehsil. The size of this app is just 1.9MB, and it is very easy to use.
After you enter your details, the app shows you the list of available services. You can capture the images and videos to upload them along with your complaints or suggestions.
It’s a great initiative by the district administration of Bahawalpur and PITB for launching such a user-friendly service for the citizens. The app and helpline are accessible to everyone from today.
You can download the app from here.
Earlier, the government and PITB launched a similar project, called e-Khidmat Center. It lets you access the information and submit various applications to some departments in the public sector which are involved in the provision of services to citizens.
Punjab government is not only launching projects for redressing the problems faced by the local people, but also the for the Pakistanis living abroad. It has established a Commission for Overseas Pakistanis (Punjab Chapter).