How to Lodge a Complaint with Pakistan Citizen’s Portal?

In a step to connect people with the government and address people’s complaints, Prime Minister launched the Pakistan Citizen’s Portal on Sunday with which any citizen will be able to lodge a complaint about any govt. department.

“The old Pakistan had a colonial mindset. The poor had to wait in long queues outside government offices to get their work done, while the rich would just pay and get everything done in few minutes,” The premiere remarked while addressing the inaugural ceremony of the portal.

Pakistan Citizens’ Portal is a step towards E-governance in Pakistan, a digital platform where people can lodge complaints via a cellphone application. From police to education, your locality’s sewage problem to the curse of bribery, you can complain about any irregularity regarding any government department. The application can now be downloaded from the play store on Android.

How to file a Complaint?

Pakistan Citizen Portal

Anyone, including Pakistani citizens overseas Pakistanis and even foreigners residing in Pakistan, can file a complaint on the portal. The app is currently available only on Android and should be launched for iPhone users as well. To file a complaint, you’ll have to register yourself by giving your basic information. Here’s how.

Pakistan Citizen Portal Complaint

  • Download the portal app from Play Store
  • Once downloaded, tap on the app to open and make sure you have internet connectivity as it requires a stable internet connection.
  • From the main screen, select Register to make a new account
  • Provide your details on the next screen and tap next
  • You should be registered by now and the app will take you to its home screen from where you can tap on the “+” icon to file a new complaint
  • It also keeps a record of your previous complaints and lets you give feedback on resolved issues as well.

How does it work?

The portal will function under PM’s Performance Delivery Unit (PMDU) which includes facilitation to Pakistani citizens, overseas Pakistanis and foreigners, and Prime Minister’s Task Management System.

“Every week, I will receive all the details about complaints from each area, and which ministries complaints are coming from,” said PM Imran Khan.

The database of the app will be connected to NADRA to check the authenticity of the complaint. Moreover, the complainant will also be informed of a time frame in which his/her issue will be resolved.

When truly acted upon, the idea of launching such app can really be useful and contributive to our society on a grass root level and will enable Pakistan to further take a step in the right direction of E-governance and a paperless economy, something that the PM has already been emphasizing on for so long.

11 thoughts on “How to Lodge a Complaint with Pakistan Citizen’s Portal?”

  1. I m overseas Pakistani living in italy I can not understand this system two time I sent applications one time IG police and 2nd time to CM Punjab and 3rd time I personally given application to overseas commissioner it’s nearly two years but all in vein Govt taking actions against” Qabza mfia” but there is sarkari Qabzamafia in Lahore zalim McL took my land built road but pay me nothing but the other landowners got compensation by MCL but me nothing even LHCourt and Secretary Local gov.decided in my favour.

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  2. It was very difficult to register myself on this app. It frankly took me more than an hour with around 100 attempts to register myself. Today I am trying to register a complaint but it says “Unable to register your complaint. Try again” I am trying again and again for the last 15 odd minutes. If you cannot do anything, just pray for me!

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  3. i am sick and tired to down load and use the application,first it is very difficult to register yourself on this app the computer will say some thing went wrong, then if you want to lodge a complaint,the computer will reply user not in use,please make it user friendly,otherwise it is useless and fraud.

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  4. I tried to register with my CNIC details and app provided me an information that you have already registered, I don’t who registered with my CNIC on this portal? Whom to contact?

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    • I am really fed up trying to get the portal and register my complaint. The best system was of Punjab Chief Minister Complaint Cell. Very friendly use, although the team was not not responding on time but portal to register the complaint was easy. Imran Khan please revise it and leave msg in simple words i.e. “OCP” then let the system to facilitate to input the data step by step. Believe me overseas are fed up with this portal.

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  5. ASKAMULIKUM ALLAMA IQBAL WO ZAMANAY MAIN MOZIZ THAY MUSLANA HO KAR
    AUR HUM KHAWAR HOWAY TARKAY QURAN HO KAR
    I AM AMJAD MUGHAL FROM ISLAMABAD MAIN WRITER POET KALAM NIGAR BI HON 5 SAL SOUTH KOREA AND MALAYSIA B RAH KAR AYA HO PRIME MINISTER SAHIN IMRAN KHAN SAHIB KO NAZAM KI TABDELI AUR HOW WE CAN CHANGE THE SYSTEM PAR QURAN O SUNAT PAR AIK TAHRER SEND KI THE US KA KOI GAWAB NAI MILA ISLAMI STATE MAIN EVERY PERSON HAVE EQUAL RIGHT BUT HAMAIN POLICE STATION HON ADELTAIN HON BAROZGARI KYOOO WHO IS RESPONSIBLE MAIN NAY SUPREME COURT MAIN BOT SAY PTI MEMBERS KO WRITING DI THE NAGAR US KA REPONSE NIE AYAA KIA MADINAY KI RAYASTA MAIN ASA HOTA THE. MAIN APPP KO JO TAHREE LIKI HAY WO SEND KARNA CHATA HONN IMRAN KHAN SAHIB KAY PAS USAY PONCHA DAIN THANKS

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    • Many of the people are complaining about this. So far the known reason is the too much load that is not being entertained by the portal.

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      • I don’t think this is the case. The portal has been introduced without trial to the previous government that we are supper and cares of the nation. While ago I have tried and system is showing different msgs i.e. NO RESPONSE FROM THE SERVER AND “YOUR PASSPORT IS ALREADY ENTERED” YOUR ID IS ALREADY IS NOT ENTERED” I request to Imarn Khan to suspend it until you are sure that this will work well up to the people satisfaction. or get help from the Punjab Chief Minister complaint cell.
        Copying the good task is not bad think. I had entered some complaints with Punjab Chief Minister Complaint Cell and all were entertained well and quick. But you your portal until today we are totally confused.

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