Rain undoubtedly is among one of the countless blessings bestowed upon us by nature but it can also make our lives miserable when it floods our streets and confines us to our homes. This problem will soon be a thing of the past for the people of Peshawar as they can register their complaint via mobile app, Safa Pekhawar.
The mobile application was launched on Monday by the Water and Sanitation Services Peshawar (WSSP). Safa Pekhawar will act as an online portal for people to register complaints regarding problems with drainage, garbage, and water supply in Peshawar.
According to The Express Tribune, the registered complaints will be processed by the Management Information Systems (MIS) administrator of the WSSP. They will then be assigned to the officials who will be responsible for resolving a given issue. WSSP can see the real time data of how the complaints are distributed among officers and their current status through heat map.
The mobile application was developed by a group of three K-P Civic Innovation Fellows. It is a joint program of Code for Pakistan, Khyber Pakhtunkhwa Information Technology Board (KPITB), and the World Bank. KPITB has placed around 20 people from this year’s cohort in five different provincial departments. In their six-month fellowship, they are tasked with developing technology and digital solutions that can improve citizen-facing government service delivery.
Earlier this year, Punjab Information Technology Board (PITB) introduced new mobile application Punjab Fix-It to resolve public and civic problems without any unnecessary delays.