Whatsapp is looking for customer support professionals who can deal with Whatsapp user’s issues both in English as well as Urdu languages. The online customer support jobs are mainly targeting the support for Pakistani region, particularly the Urdu language, which is becoming a lucrative market for Whatsapp.
The mobile app is already serving nearly one billion active users across the world, and a big part of user base comes from the Asian countries including India and Pakistan.
Criteria for the Customer Support Job
According to the job ad on the website of Whatsapp, if the applicant is a smartphone gadget geek and can explore Android, iPhone, Windows or any other smartphones, he/she can apply.
Whatsapp is looking for 4 years plus experience of customer support in Pakistan, a bachelor degree, 1+ years of customer support experience, ability to play with Android, iPhone, Windows phone OS.
The company further demands strong writing and conversational skills in English and Urdu. Candidate can compose accurate and appropriate answers to help users. If you are a grammar nut, all the better.
For getting more information on the job criteria, you can click here. Interestingly, there is no need to fill everything, most of the applicant’s info will be automatically fetched from the Facebook profile.
The job ad implies that Whatsapp wishes to enhance the customer experience and for that it needs such a customer support force that can become an advocate for them and communicate with company’s developers and engineers for the improvement of service.
Such a job ad suggests that Whatsapp sees Pakistan as very potential market. Last year in August, it had introduced Pakistani flag in its list of emojis. According to reports, Whatsapp had already started exploring the Urdu market some 3 years ago.